Tips on Designing Your Next Member Survey
Designing a member survey is a blend of art and science. In this short article we provide a few key points to help you get started.
Will Your Next Member Survey Help You Do This...?
Before you hit the "send" button for your next member survey, ask yourself these three questions...
Now is the right time for a member survey
Five questions to ask your members now and four reasons why a sponsor will help you support this initiative.
New Challenges Require New Tools
The association sector has seen profound changes in the past few months. Association leaders have had to rethink, reinvent and deliver value using a new set of online skills and tools.
What Are Association Executives Thinking and Doing Now?
Over the past few weeks I’ve had conversations with association executives across the country. Here's what they're telling me.
7 Tips as You Develop Your Next Survey
Creating a successful survey is challenging. However, keeping the following concepts in mind will set you on the right path.
Three Reasons to Use The Net Promoter Score (NPS) in your Next Member Survey
In this article we give you information on the Net Promoter Score and why it is an invaluable tool for your next member survey.
Industry Conditions - The Current Climate
Surveys can provide a valuable snapshot of current conditions within a given market or industry. Association members or readers of an industry publication can use the information to see where they stand in relation to their peers.
Topical "Hot Button" Issues
“Hot Button” surveys typically relate to issues that have a broad impact on an entire industry or profession such as changes in legislation or trade policy. This represents an opportunity to track awareness, response and best practices around dealing with these changes.
Innovation Readiness and Adoption
Autonomous vehicles, artificial intelligence, robotics, blockchain technology…the pace of change and innovation continues to accelerate. This presents an opportunity to track the pace of adoption with ongoing surveys
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Five Examples of Knowledge Products That Provide Member Value
This post looks at ways that you can use knowledge products to create member value and generate revenue. Knowledge products position an association as a “knowledge broker,” they provide member value...
Words and Questions to Avoid in Your Questionnaire Part #2
In my previous blog I gave you some examples of words and questions to avoid in the construction of your next survey questionnaire. Here’s the second installment.
The Importance of Response Rates
This blog posts discusses response rates and why they are important.
Member Surveys…Don’t Forget the Most Important Ingredient
Remember to thank your respondents and post two or three key findings and how you are going to respond.
Survey Advice – The Flow of Your Questions
The manner in which you organize your questions is a key tool that you can use to engage the respondent and ultimately improve your response rate.