Association Member Monitor Pulse

Association MemberMonitor™

WHEN YOUR MEMBERS SUCCEED, YOUR ASSOCIATION SUCCEEDS

Association MemberMonitor™ is a Survey Methodology that Gives You the Insights You Need to Help your Members Succeed

As an association leader you’ve probably been involved with a number of member surveys. Can you relate to any of the following concerns that we’ve heard from association executives?

Member view

“Our member surveys tend to be association-centric (HOW ARE WE DOING?) not member-centric (HOW ARE YOU DOING?). It’s like looking in the rear-view mirror as we drive down the road.”

Member time

“Our member surveys don’t give us the timely information that we need to help our members overcome challenges, be more successful and get them to where they want to go in their careers and businesses.”

Member information

“Our member surveys don’t give us the up-to-date information we need to clearly determine our next steps and key strategic priorities.”

The Association MemberMonitor™ methodology addresses these issues…

  • It’s a survey methodology that includes unique questions geared to evaluating the challenges and problems your members are experiencing. It’s your association’s “look down the road”.
  • It’s a survey system that readily allows for updates on key measures.
  • Our analytical approach allows us to identify the key “drivers” that impact member satisfaction and likelihood of renewal.
  • We have developed a segmentation strategy that identifies the characteristics and attitudes of members who are association “promoters” versus “detractors”.
Association Member Monitor Pulse

Association MemberMonitor™ will give you the information you need to make better decisions.

Your report will allow you to connect solutions to problems. It gives you the information you need to align your offerings with the “pain points” experienced by your members. As well, you will be able to identify the products and services that have the greatest impact on member satisfaction.

An Association MemberMonitor™ report will give you the
answers to these questions:

How do we best allocate our resources?

What programs and services need to be introduced, enhanced, reduced or removed?

Do we retain or rethink our member value proposition?

The end result… higher member attraction and retention, greater member satisfaction and engagement.

HERE’S WHAT OUR CLIENTS ARE SAYING

We have worked with Bramm Research on several member research projects. In all cases their considerable research experience helped guide us through questionnaire development, execution and reporting. I would not hesitate using Bramm Research again for our future survey work.

Catherine Cummings, CAE, MBA
Executive Director
International Alliance of ALS/MND Associations

For the past five years, we have worked with Bramm Research on our annual member satisfaction survey. They are a valuable partner in this process and we rely on their knowledge and professionalism through every phase of the project.

Sundeep Sodhi
Director, Strategy and Member Relations
Vice President, Council of Academic Hospitals of Ontario (Interim)
Ontario Hospital Association

We worked with Bramm Research on our most recent member survey. They brought to this project leading edge survey techniques that gave us a more in-depth perspective on the needs of our members. At the end of the process their analytical research skills and insights provided great value to our strategic planning decision makers. Their expertise and professional approach made them ideal partners to work with.

Cindy Gonsalves
Director Finance and Operations
Association of Consulting Engineering Companies | Ontario

Since the beginning of 2011, Bramm Research provided their research expertise to the benefit of the Trillium Network of the Canadian Society of Association Executives. They worked on a number of projects that helped us to understand our members, their evaluation of various program initiatives and their expectations for future events. Bramm Research provided guidance on every aspect of our research and we relied on their experience and knowledge to conduct our projects in a thoroughly professional manner.

Tracy Blyth, CAE
Principal, Tracy Blyth & Associates AMC and
former Executive Director of the Trillium Network of the Canadian Society of Association Executives

Association Member Monitor Pulse

WE HAVE A PLAN THAT WILL SUIT YOUR NEEDS

Given that budgets and requirements vary we have developed three survey
options to meet your needs. Packages vary based on the survey length and methodology.

Base
MemberMonitor™

Enhanced
MemberMonitor™

Premium
MemberMonitor™

Are You Ready to Obtain the Insights You Need to Provide
Your Members With Exceptional Value?

STEP 1
SCHEDULE AN INTRODUCTORY CALL
STEP 2
RECEIVE A FREE, NO OBLIGATION MemberMonitor™ RESEARCH PROPOSAL
STEP 3
EXECUTE, OBTAIN INSIGHTS AND DELIVER EXCEPTIONAL MEMBER VALUE